Privacy Policy

This Privacy Policy applies to all users of PlayItWithAce, including visitors to our website and members of our private Discord community. By using our services, you agree to the collection and use of information in accordance with this policy.

Who We Are

PlayItWithAce is a premium sports betting insights and community platform that provides exclusive access to expert analysis, betting picks, and educational resources through a subscription-based Discord server.

Our Commitment

• •We will never sell your personal information to third parties
• •We collect only the data necessary to provide our services
• •We use industry-standard security measures to protect your data
• •We are transparent about what data we collect and why

✓ This policy was last updated in November 2025 and reflects current data practices.

2.1 Information You Provide Directly

When you create an account or make a purchase, we collect:

Data Type	Purpose	Required?
Email Address	Account creation, communication, receipts	Yes
Username	Account identification and community interaction	Yes
First & Last Name	Personalization and billing records	Yes
Discord Username/ID	Granting server access and role assignment	Yes
Payment Information	Processing subscriptions (handled by Stripe)	Yes

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• •IP Address: For security, fraud prevention, and analytics
• •Browser Type & Version: To optimize site performance
• •Device Information: Screen size, OS, device type for responsive design
• •Pages Visited: To understand user behavior and improve navigation
• •Referral Source: How you found our site (e.g., search engine, social media)
• •Session Duration: Time spent on the site

2.3 Authentication Data (Clerk)

We use Clerk for user authentication and identity management. Clerk handles secure login, password hashing, session management, and optional OAuth integrations (e.g., Google, Discord). Clerk's privacy practices are governed by their own Privacy Policy.

2.4 Community Activity Data

Within our Discord server, we may track limited activity data such as:

• •Membership tier and subscription status
• •Join date and last active timestamp
• •Messages sent (moderation purposes only, not stored long-term)
• •Interactions with betting picks (views, reactions)

⚠️ We do not record or store private Discord messages. Discord's own policies govern DM privacy.

We use the collected information for the following purposes:

3.1 Service Delivery

• •Process payments and manage subscriptions
• •Grant access to the private Discord server
• •Assign membership roles and permissions
• •Deliver betting picks, analysis, and educational content
• •Send transaction receipts and confirmation emails

3.2 Communication

• •Send important account notifications and updates
• •Respond to customer support inquiries
• •Notify you about new features, picks, or service changes
• •Send promotional emails (you can opt-out anytime)

3.3 Platform Improvement

• •Analyze user behavior to improve website functionality
• •Identify and fix technical issues
• •Develop new features based on user feedback
• •Optimize content delivery and user experience

3.4 Security & Compliance

• •Prevent fraud, unauthorized access, and payment abuse
• •Enforce our Terms of Service and community guidelines
• •Detect and prevent spam, bots, and malicious activity
• •Comply with legal obligations and respond to lawful requests

✓ We will never use your data for purposes beyond what is described in this policy without your explicit consent.

We work with trusted third-party services to provide our platform. These partners may have access to certain data, but only for specific purposes:

4.1 Payment Processing - Stripe

All payments are processed through Stripe, a PCI-DSS compliant payment processor. PlayItWithAce never stores your credit card details, CVV, or full card numbers. Stripe securely handles all billing information.

• •Data Shared: Email, name, billing address, purchase amount
• •Purpose: Process transactions and manage subscriptions
• •Privacy Policy: stripe.com/privacy

4.2 Authentication - Clerk

We use Clerk for secure user authentication, login sessions, and account management. Clerk encrypts and stores your password using industry-standard methods.

• •Data Shared: Email, username, password hash, profile data
• •Purpose: Secure login and identity verification
• •Privacy Policy: clerk.com/legal/privacy

4.3 Community Platform - Discord

Our private community is hosted on Discord. When you join our server, Discord's Terms of Service and Privacy Policy apply.

• •Data Shared: Discord username, user ID, server activity
• •Purpose: Grant server access and assign membership roles
• •Privacy Policy: discord.com/privacy

4.4 AI Services - OpenAI & Grok

We utilize AI-powered chat features for sports analysis and insights. Messages sent to AI assistants may be processed by OpenAI or X AI (Grok).

• •Data Shared: Chat messages, sports queries (no personal data)
• •Purpose: Generate AI-powered sports insights and answers
• •Privacy Policies: OpenAI | Grok

4.5 Analytics & Performance

We may use analytics tools to understand how users interact with our platform and identify areas for improvement. These services collect anonymized data such as page views, session duration, and click events.

⚠️ We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We take the security of your personal information seriously and implement multiple layers of protection to safeguard your data.

5.1 Technical Security Measures

• •Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (HTTPS)
• •Password Security: Passwords are hashed and salted using industry-standard algorithms (handled by Clerk)
• •Database Protection: Access to our databases is restricted, monitored, and logged
• •Secure Hosting: Our infrastructure is hosted on secure cloud platforms with robust security measures
• •Payment Security: All payment processing is PCI-DSS compliant through Stripe

5.2 Organizational Security Measures

• •Access Control: Only authorized personnel have access to user data, limited to what's necessary for their role
• •Regular Audits: We periodically review security practices and update protocols
• •Incident Response: We have procedures in place to respond to and mitigate security incidents
• •Staff Training: Team members are trained on data protection and privacy best practices

5.3 Your Responsibility

While we implement strong security measures, you also play a role in protecting your account:

• •Use a strong, unique password for your PlayItWithAce account
• •Never share your login credentials with anyone
• •Log out of your account when using shared or public devices
• •Enable two-factor authentication if available
• •Report suspicious activity immediately to playitwithacesports@gmail.com

⚠️ While we implement comprehensive security measures, no system is 100% impenetrable. We encourage users to practice good security hygiene.

6.1 How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Data Type	Retention Period	Reason
Account Information	Duration of active account + 90 days	Service provision and support
Payment Records	7 years after transaction	Legal and tax compliance
Discord Access Logs	Duration of subscription + 30 days	Access management and support
Support Communications	3 years after last contact	Support history and improvements
Analytics Data	26 months (aggregated/anonymized)	Platform optimization

6.2 Account Deletion

You have the right to request deletion of your account and associated data at any time. To request account deletion:

• 1.Email playitwithacesports@gmail.com with subject "Account Deletion Request"
• 2.Include your email address and username for verification
• 3.We will process your request within 30 days

⚠️ Important: Account deletion is permanent and cannot be undone. You will lose access to all purchased subscriptions, and we cannot provide refunds for time remaining on active memberships.

6.3 What Happens After Deletion

• •Your personal information will be permanently deleted from our active systems
• •You will be removed from the Discord server
• •Financial records required by law will be retained per legal requirements (anonymized)
• •Backup copies may persist for up to 90 days before permanent deletion

✓ You can request a copy of your data before deletion. See "Your Rights" section below.

Depending on your location, you may have certain rights regarding your personal information under laws such as GDPR (Europe), CCPA (California), and other regional privacy regulations.

7.1 Access & Portability

• •Right to Access: Request a copy of the personal data we hold about you
• •Data Portability: Receive your data in a structured, machine-readable format

7.2 Correction & Updates

• •Right to Rectification: Request correction of inaccurate or incomplete data
• •Profile Updates: Update your account information through your dashboard

7.3 Deletion & Restriction

• •Right to Erasure: Request deletion of your personal data ("Right to be Forgotten")
• •Restrict Processing: Limit how we use your data in certain circumstances

7.4 Objection & Consent

• •Object to Processing: Object to certain types of data processing (e.g., marketing)
• •Withdraw Consent: Revoke previously given consent for data processing
• •Opt-Out: Unsubscribe from promotional emails via the link in any email

7.5 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• •Email: playitwithacesports@gmail.com
• •Subject Line: "Privacy Rights Request - [Type of Request]"
• •Include: Your full name, email address, and account username
• •Response Time: We will respond within 30 days

✓ We may ask for verification of your identity before processing certain requests to protect your data security.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help websites remember your preferences, keep you logged in, and improve your user experience.

8.2 Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly and cannot be disabled.

• •Authentication cookies (keep you logged in)
• •Security cookies (protect against CSRF attacks)
• •Session management cookies

Functional Cookies (Optional)

These cookies enhance functionality and personalization.

• •Theme preferences (dark mode vs. light mode)
• •Language settings
• •Recently viewed content

Analytics Cookies (Optional)

These cookies help us understand how users interact with our website.

• •Page views and navigation paths
• •Session duration and bounce rate
• •Device and browser information

8.3 Managing Cookies

You can control cookie preferences through your browser settings:

• •Chrome: Settings → Privacy and Security → Cookies
• •Firefox: Settings → Privacy & Security → Cookies
• •Safari: Preferences → Privacy → Manage Website Data
• •Edge: Settings → Privacy → Cookies and Site Permissions

⚠️ Blocking essential cookies may prevent you from logging in or using certain features of the website.

PlayItWithAce is not intended for children under the age of 13. Our services are designed for adults interested in sports betting insights and analysis. We do not knowingly collect personal information from children under 13 years old.

Age Requirements

• •Minimum Age: You must be at least 13 years old to use our platform (Discord's requirement)
• •Recommended Age: 18+ years old (legal gambling age in most jurisdictions)
• •Parental Responsibility: Parents/guardians are responsible for monitoring minors' online activities

If We Discover Child Data

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take immediate steps to delete that information and terminate the account.

⚠️ If you believe a child has provided us with personal information, please contact us immediately at playitwithacesports@gmail.com

PlayItWithAce operates globally and serves users from around the world. Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States.

Data Transfer Protections

• •We use secure, encrypted connections for all data transfers
• •Our third-party service providers comply with international data protection standards
• •We implement appropriate safeguards for cross-border data transfers

EU/UK Users (GDPR Compliance)

If you are located in the European Union or United Kingdom, you have additional rights under GDPR, including:

• •Right to lodge a complaint with your local supervisory authority
• •Right to object to automated decision-making and profiling
• •Enhanced data portability and erasure rights

California Users (CCPA Compliance)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• •Right to know what personal information is collected and how it's used
• •Right to request deletion of personal information
• •Right to opt-out of the "sale" of personal information (we don't sell data)
• •Right to non-discrimination for exercising your privacy rights

✓ We respect all regional privacy laws and work to provide consistent protections to users worldwide.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this policy periodically.

How We Notify You of Changes

• •Minor Changes: Updated "Last Updated" date at the bottom of this page
• •Significant Changes: Email notification to all users + Discord announcement
• •Material Changes: In-app notification requiring acknowledgment

Your Continued Use

By continuing to use PlayItWithAce after changes to this Privacy Policy, you acknowledge and agree to the updated terms. If you do not agree with the changes, you may delete your account as described in Section 6.

✓ We will never make retroactive changes that reduce your rights without explicit consent.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we're here to help.

Contact Methods

Email: playitwithacesports@gmail.com

Subject Lines for Specific Requests:

• •"Privacy Rights Request" - To exercise your data rights
• •"Data Access Request" - To request a copy of your data
• •"Account Deletion Request" - To delete your account
• •"Privacy Question" - General privacy inquiries
• •"Data Breach Report" - To report a suspected security issue

What to Include in Your Email

• •Your full name and username
• •Email address associated with your account
• •Description of your request or concern
• •Any relevant transaction IDs or dates (if applicable)

Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent security matters, we will respond within 48 hours.

✓ Your privacy is important to us. We take all inquiries seriously and will work to address your concerns promptly.